Ordering
QUESTIONS ABOUT ORDERING
When will my order ship?
For all in-stock items, please allow 5-10 business days for your order to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier.
What payment methods do you accept?
We currently accept the following credit cards on thedriversclub.co: MasterCard, Visa, American Express, gift cards, Apple Pay, Google Pay. Your card is charged at the time of order confirmation.
Prices shown on Thedriversclub.co are in American Dollars (USD).
Items purchased on Thedriversclub.co are subject to GST and PST (or HST) for orders destined to Canadian addresses where applicable. If you hold a tax-exempt status, please e-mail us Sales@thedriversclub.co and we’ll be more than happy to help you with the ordering process. International orders are not subject to taxes.
If you’ve purchased an item that is now marked down - we will offer a one time price adjustment if your order is within 3 business days of the sale start date. Please e-mail our support team at Sales@thedriversclub.co with your order number and the item you are inquiring about.
Unfortunately, once an order has been placed and an order confirmation has been sent, we cannot cancel your order.
Regular priced items are eligible for exchange or refund within 14 days of the ship date. Items purchased on sale or marked down are eligible for an exchange or store credit only within 14 days of the ship date. All items that are marked as final sale are not eligible for returns or exchanges of any kind. For more details - visit our return and exchanges policy. The Drivers Club reserves the right to refuse a return and may not be exchanged if it is in non-sellable condition and will be returned at your expense.
If you have a discount code, you can apply it to your order at the checkout screen by entering in the correct code in the respective text box.
*Please note that only one (1) promotion code/discount code can be used per order and restrictions may apply during site-wide sale events.
If you have a discount code, please enter it in at the check out screen BEFORE the order is submitted and placed. We cannot apply discount codes retroactively.
If you need to make a change to your order such as a size change, colour change or an address change, please let us know within 30 minutes of the order confirmation time. We can’t guarantee that this change will be made but we will try our best.
We cannot add items onto your order - a subsequent order will need to be placed.
On select items, we offer pre-orders through thedriversclub.co to allow you to purchase an item before it goes out of stock while it is in production. Items that are pre-ordered will be clearly indicated on the product page and the ship date will be stated on the product page.
