FAQ
FAQ
If you have any questions - take a look below to see if you can find the answer you were looking for but if it didn’t quite provide with the necessary assistance you need, shoot us an email at Sales@thedriversclub.co
We try to get back to every email as quickly as possible but please allow 24-48 hours for a reply from our team. Multiple emails will put you at the end of the queue, unfortunately. Our customer support team is available Monday to Friday from 9AM EST to 4PM EST. However, there may be delayed response times during holidays and promotions.
QUESTIONS ABOUT ORDERING
When will my order ship?
For all in-stock items, please allow 5-10 business days for your order to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier.
What payment methods do you accept?
We currently accept the following credit cards on thedriversclub.co: MasterCard, Visa, American Express, gift cards, Apple Pay, Google Pay. Your card is charged at the time of order confirmation.
Prices shown on Thedriversclub.co are in American Dollars (USD).
Items purchased on Thedriversclub.co are subject to GST and PST (or HST) for orders destined to Canadian addresses where applicable. If you hold a tax-exempt status, please e-mail us Sales@thedriversclub.co and we’ll be more than happy to help you with the ordering process. International orders are not subject to taxes.
If you’ve purchased an item that is now marked down - we will offer a one time price adjustment if your order is within 3 business days of the sale start date. Please e-mail our support team at Sales@thedriversclub.co with your order number and the item you are inquiring about.
Unfortunately, once an order has been placed and an order confirmation has been sent, we cannot cancel your order.
Regular priced items are eligible for exchange or refund within 14 days of the ship date. Items purchased on sale or marked down are eligible for an exchange or store credit only within 14 days of the ship date. All items that are marked as final sale are not eligible for returns or exchanges of any kind. For more details - visit our return and exchanges policy. The Drivers Club reserves the right to refuse a return and may not be exchanged if it is in non-sellable condition and will be returned at your expense.
If you have a discount code, you can apply it to your order at the checkout screen by entering in the correct code in the respective text box.
*Please note that only one (1) promotion code/discount code can be used per order and restrictions may apply during site-wide sale events.
If you have a discount code, please enter it in at the check out screen BEFORE the order is submitted and placed. We cannot apply discount codes retroactively.
If you need to make a change to your order such as a size change, colour change or an address change, please let us know within 30 minutes of the order confirmation time. We can’t guarantee that this change will be made but we will try our best.
We cannot add items onto your order - a subsequent order will need to be placed.
On select items, we offer pre-orders through thedriversclub.co to allow you to purchase an item before it goes out of stock while it is in production. Items that are pre-ordered will be clearly indicated on the product page and the ship date will be stated on the product page.
QUESTIONS ABOUT SHIPPING
Where do you ship to?We ship worldwide
The carriers that we use to ship orders include (but are not limited to) Canada Post, UPS, DHL, USPS
Your order may be shipped multiple parts for the reason that we may fulfill orders from multiple locations. You will receive shipping confirmations for the items shipped every time a new label has been created.
If you need to make an address change, please email Sales@thedriversclub.co within 30 minutes of the order being placed. We will try our best to change the shipping address but we can’t make any guarantees. However, once a label has been generated - we cannot change the shipping address.
Please double check the shipping address and confirm any unit/apartment numbers before completing the order.
Please note that we are not responsible for any lost or missing packages but if you believe your package is lost, please email us at Sales@thedriversclub.co and we will launch an investigation with the respective carrier.
thedriversclub.co is not responsible for any customs or duties on international orders levied by your country on imported goods. The prices reflected on thedriversclub.co do not include or reflect customs and duties.
Within Canada: 2-13 business days
USA: 3-15 business days
International: 4-22 business days
If the shipping address is to a building, Canada Post may either deliver the package to a security guard or concierge desk or if you have a parcel locker in the mail room, it may be left here
Community Mailbox: If you typically receive mail at a community mailbox, you’ll most likely receive a key in your mailbox to a larger parcel locker.
Packages that are sent back to our warehouse due to an incomplete or incorrect address will be refunded - shipping charges will NOT be refunded.
Please double check the shipping address and confirm any unit/apartment numbers before completing the order.
QUESTIONS ABOUT RETURNS & EXCHANGES
What is your return or exchange policy?We know buying online can get pretty tough - so we’ve made our return and exchange process as seamless as possible for you.
Regular priced items are eligible for exchange or refund within 14 days of the ship date. Items purchased on sale or marked down are eligible for an exchange or store credit only within 14 days of the ship date. All items that are marked as final sale are not eligible for returns or exchanges of any kind. For more details - visit our return and exchanges policy. thedriversclub.co. reserves the right to refuse a return and may not be exchanged if it is in non-sellable condition and will be returned at your expense.
Please note that washing the item(s) will void the return policy and we will no longer be able to accept the item as a return.
We offer (1) free return to orders that have been shipped within Canada. Any additional returns or exchanges are subject to an $8.00 return fee.
Once your returned package arrives at our warehouse, please allow 3-5 business days for our team to process and issue a refund. You’ll then get a refund notification email and from that point it may take 5-7 business days for the refund to appear on your credit card statement
Items that are marked final sale on the product page cannot be returned for a refund or store credit or exchanged - they’re yours to keep. Sorry for any inconvenience!
If you’ve received an item that was defective - please email our support team at Sales@thedriversclub.co within 14 days of receiving your order and we’ll be able to help you out there. Please be sure to include images of the defect and a brief description.
Please note that washing the item(s) will void the return policy and we will no longer be able to accept the item as a return.